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Error with FTP (3 replies and 3 comments)

wmbtaylor1
5 years ago
wmbtaylor1 5 years ago

We've started receiving an error when attempting to connect to an FTP server.  This has been working fine until recently.  The vendor indicates nothing has changed on their end, and my networking team says nothing has changed on ours.  Regardless of the settings I get the following errors.

 

Any thoughts?

 

ChilkatVersion - 9.5.0.72,
Architecture - Little Endian; 32-bit,
Language - .NET 2.0,
VerboseLogging - 1,
SftpVersion - 0,
info - Component successfully unlocked using purchased unlock code.,
hostname - ~~~~~~~~~.~~~~~~xpress.com,
port - 2114,
domainOrIpAddress - ~~~~~~~.~~~~~~xpress.com,
port - 2114,
connectTimeoutMs - 10000,
info - Multi-threaded domain to IP address resolution,
info - connecting to IPV4 address...,
ipAddress - xxx.xxx.xxx.xx,
info - Setting SO_SNDBUF size,
sendBufSize - 262144,
info - Setting SO_RCVBUF size,
recvBufSize - 4194304,
info - Waiting for the connect to complete...,
myIP - xx.xx.xx.x,
myPort - 53137,
info - socket connect successful.,
info - Established TCP/IP connection with SSH server,
info - Turning on TCP_NODELAY.,
clientIdentifier - SSH-2.0-PuTTY_Release_0.70,
info - Sending client identifier...,
info - Done sending client identifier.,
info - Reading server version...,
initialDataFromSshServer - 220-~~~~~~ FTP Server
,
initialDataFromSshServer - 220 Files uploaded will be delete weekly
,
initialDataFromSshServer - 500 Syntax error, command unrecognized.
,
error - Failed to read initial server version string,
error - Failed.,

Support
5 years ago
Support 5 years ago

What changed?

wmbtaylor1
5 years ago
wmbtaylor1 5 years ago

According to "everybody" nothing has changed.

 

Support
5 years ago
Support 5 years ago

If you haven't changed IMan, then there HAS to be a change on the server.

Can you confirm what version of IMan you're using?

I think in one version we made a change, where we tried to obtain the SSH/SFTP Protocol version (as there's a difference in the way the v3 protocol should handle directories and a server using the v4 SSH protocol and above). We stripped this out, as we hit some issues with a customer site.

So if you're using an old version of IMan, it may be worth upgrading....otherwise you need to contact the person/org which is running the SFTP server and get them to change/resolve the issue.

wmbtaylor1
5 years ago

It turns out that something on the network had changed. We are on v4 of IMAN though.

Support
5 years ago

All good then?

wmbtaylor1
5 years ago

Yes - all good. Thank you.
I hate when networking says "we didn't change anything" and clearly something changed.

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close