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License suddenly expired for Web API (5 replies)

John G
1 year ago
John G 1 year ago

I am developing a Web API solution for a client. I have sent hundreds of requests to the Web API jobs while developing and testing. Yesterday it started returning this error:

{
    "Title": "Exceeded Trial Request Limit",
    "Message": "The current IMan instance is unlicensed. You can only invoke 15 requests. Please reset the IIS Application Pool to get another 15 requests."
}
 

Resetting the app pools through the IMan Admin console had no effect. Resetting the app pools directly in IIS did give me another 16 requests.

The license key is I500-YEVW2-4LR8T-6X600-TD1S5-7DP0W-9F147. Screenshot of the license is attached.

Can you re-enable Web API for that license? Or is there something we have to do to make this work?

 
https://www.realisable.co.uk/wp-content/uploads/2023/08/mstsc_2023-08-02_14-25-53.jpg
Erica Malcolm
1 year ago
Erica Malcolm 1 year ago

Hi John,

Please complete the following steps and provide the information via our helpdesk. I will then provide you with a static licence file and instructions on how to install it.

Deactivate the licence

Select activate via code

Provide the serial number and machine code

John G
1 year ago
John G 1 year ago

Serial Number
I500-YEVW2-4LR8T-6X600-TD1S5-7DP0W-9F147

Machine Code / Reference ID
K9R51-STDU4-UUUT3-D1M2H / 1 (Any)

John G
1 year ago
John G 1 year ago

I replied in email to your emailed response (as requested) but I'm posting here in case you missed my email.

>  "Integration count is correct, but the trial request limit is still blocking requests:

>  {

>      "Title": "Exceeded Trial Request Limit",

>      "Message": "The current IMan instance is unlicensed. You can only invoke 15 requests. Please reset the IIS Application Pool to get another 15 requests."

>  }

>  Also, resetting the app pools from within the Admin console does not reset the request count. I have to recycle the IManWebAPI app pool directly from IIS."

 

This is becoming urgent. The client application will soon begin volume testing. Obviously if the app pool has to be reset after 15 requests, volume testing will fail.

 

John G
1 year ago
John G 1 year ago

This is still a problem. I need this fixed. Can you tell me what to do to resolve this?

John G
1 year ago
John G 1 year ago

Please tell me how to resolve this.

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

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Ph: +44 (0) 208 123 1017

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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