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Not all orders are downloading, having to reset date back a day (No replies)

Jay C
4 years ago
Jay C 4 years ago

After the latest Shopify DLL update, we're having big problems with random orders not downloading.  To fix, every so often we reset the last date/time back a day and run the schedules.  It's how I start my morning and finish my day.  😉

I didn't make any changes to the filters as part of the update.  Since then, I've experimented with different schedule times, fulfillment status, and order status, but nothing fixes it.  Fulfillment and order statuses are now both set to "Any" on all jobs.

We have three Shopify sites.  Each has two download jobs, one for orders with shipping, and one for orders without shipping, and 1 fulfillment upload job.  So, 9 jobs in total are running all day.  I assume they're not interfering with each other since they have separate rows in JOBDETAIL.LASTRUNDATE.

Can you give me any clues or settings to look for?

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

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Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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