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Update Database Times out (1 reply)

JFrench
4 years ago
JFrench 4 years ago

Hello Realisable Iman,

I am trying to install Iman on a new server and connect to the database. When I enter the information of the Database and test I see requires update as expected. When I click on Requires update I get an error saying that there was a timeout (I will attach it here). I am unsure if I installed it incorrectly or if there is something else at work. Any assistance you can offer is appreciated

https://www.realisable.co.uk/wp-content/uploads/2020/12/2020-12-14-09_52_39-BeyondTrust-Remote-Support-Representative-Console-support.baass_.com-James-Fr.png
Support
4 years ago
Support 4 years ago

JFrench, this is most likely because of the size of the AUDITLOG table.

We recommend you:

  1. Restore a backup of the IMAN database.
  2. Truncate/delete the entries (everything older than 3 months for example) in the AUDITLOG table
  3. Run the update.

Thanks

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

Close