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Shopify Last Run Date is compared to which date on the shopify order? (1 reply)

Sue Herrmannn
3 years ago
Sue Herrmannn 3 years ago

One of my clients had an order on their Shopify website where the payment was not processed until 48 hours after the order was placed. As a result, our iman Shopify order "read" job, didn't see the order at all. (Since the last run date tells the job to pull future orders and approximately 20 hours in the past.)

My first question is: what date field on the Shopify order are you using to compare to the Last Run Date to determine which orders to pull?

Second, is there a way to automatically have it pull 48 hours or more all the time? (I'm not sure we need this, since the issue only occurred once, but it's worth the ask.)

Thanks!

Sue Herrmannn
3 years ago
Sue Herrmannn 3 years ago

Any response to this one?

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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Realisable Software Ltd provides code-free, cost-effective applications integration solutions for SMEs. Our core IMan product is designed to integrate almost any application with a number of Sage solutions and online payment processors.

Looking to purchase IMan, please see our resellers here.

Realisable Software
Ph: +44 (0) 208 123 1017

Copyright © Realisable. All rights reserved.
Realisable is a registered trademark

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