Server Virtualisation Support

VMWare Support

IMan has been tested and is fully supported on VMWare. If an issue is shown to be a problem with VMWare, the customer must refer to VMWare support.

Other Virtualisation Software Support

Other virtualisation products such as Microsoft’s Virtual PC or Virtual Server, or Citrix’ XEN Server are assumed to work, but have not been explicitly tested.

For these products Realisable will provide support for issues that either are known to occur on the native OS, or can be demonstrated not to be as a result of running on virtualisation software, as follows:

• If an issue is a known IMan problem, Realisable Support will recommend the appropriate solution on the native OS.
• If that solution does not work in the virtualised environment, the customer will be referred to the support of the virtualisation software.
• If the issue is determined not to be a known IMan issue, we will refer the customer to the support of the virtualisation software.
• When the customer can demonstrate that the issue occurs when running on the native OS, Realisable will resume support under its standard support terms.